F.A.Q.’s

Top 10 Most Frequently Asked Questions About Keeping in Touch Solutions.com

1. I feel badly because I don’t call as often as I should. Will this take the place of me calling?

No need to feel bad, we do the best we can at the time, but there are times we don’t feel that is enough. Our service does not replace your family calls . We supplement Your calls to be sure your loved one gets the attention you wish you could deliver on a daily basis. It is a win win for everyone!

2. Where do you call? I live four states away from my loved one!

Our Care Callers can call anywhere in the US .providing there is telephone service. On the enrollment form we ask for the time zone to be sure we aren’t calling in the middle of the night or during Jeopardy!

3. How will I know you have called?

Your Loved one will probably share any/all conversations with you. Most are happy to have our cheerful “care callers” check in with them daily. You can sign up for the daily email notes to be sent you daily. We also maintain a record of our calls in case you have concerns.

4. How long are the calls?

That depends on the nature of the call –or if there are complicated medication reminder scripts.
You write the medication script for us to deliver. We read the script – but we can not guarantee they have actually taken the mediation. Most of our calls are in the 5-8 minute range depending on the situation- we keep the calls positive and focused forward. Most of our clients look forward to our daily call.

5. Do you notify me if there is a problem?

Our “care callers” are trained to be sensitive to what the client is experiencing on a daily basis.
As a check in service we do not give medical advise or ‘venture a guess” but we do urge clients to call their physician if they experiencing difficulties. For those enrolled in Gold program,our call notes are emailed to you at once marked urgent!

6. What Happens if my loved one does not answer the phone?

Our seasoned “care caller” will allow the phone to ring 7-10 time to give the client ample time to answer. If there is no answer, we will repeat the call in eight to ten minutes. After two no answer we call the emergency contact number you gave us and ask them to go check on your family member.

We give them a call in number to call us and give us a status report or we call the clients home again for an update and status report.

7. How much does the service cost and how do you pay?

You decide on the level of service that is best for your situation:

Silver members pay $ 49.94 per month. Gold membership is $99.99 per month.

You may pay with Master, Visa, or American Express charge. Any promotions will be addressed at the time of application when your credit card will be charged for month one and two. 55 days after you enroll, your credit card will be charged for the coming month.

8. What happens if my loved one goes out of town for a visit?

You can notify us a week in advance of the visit with the forwarding telephone number and we will continue to call your loved one during the stay. This provides continuity for your loved one. We can provide this same contunity for short term medical stay also.

9. You mentioned giving daily words or encouragement, support and faith. What is involved?

Our organization, our “care callers,” and administrative staff are strong in their faith and core values. Our mission is to give kind, positive words of encouragement and support to our clients. To offer Hope and Faith as a pathway for looking forward to a positive day filled with gratitude. (As opposed to negativity and looking to the past) . We do not preach, lecture or judge. We offer a thought for the week to inspire and comfort. If you are interested in sharing, we welcome you comments via email.

10. Will additional services be available soon?

New services are on the drawing board all of the time as we see a need or as our families request additional services . Here are Keeping in Touch we strive to provide service that will keep our loved ones connected and help to lighten the load for busy families.

If you have specific services you would find helpful please let us know by e-mailing wishlist@keepingintouchsolutions.com or calling our Hotline at 317-703-6809.